Privacy Policy
Last updated: 28 August 2026
Warrington Brown Real Estate Ltd, trading as Withy Meadow Retreats, respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect your personal information when you visit the Withy Meadow Retreats website, make an enquiry, make a booking or stay at one of our holiday properties.
1. Who we are
The organisation responsible for your personal information is:
Warrington Brown Real Estate Ltd
Trading as Withy Meadow Retreats
Email: [email protected]
For privacy-related enquiries, please contact us using the email address above.
2. Information we collect
Depending on how you interact with us, we may collect:
- Your name and contact details, including email address and telephone number
- Booking details, including dates of stay, property booked and number of guests
- Payment and transaction information
- Information you provide when making an enquiry
- Information relating to your stay or booking where necessary to provide our services
- Communications between you and Withy Meadow Retreats
- Technical information relating to your use of our website, including IP address, browser and device information, where applicable
- Information collected through cookies and similar technologies, in accordance with our Cookie Policy
We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.
3. How we collect your information
We may collect information:
- Directly from you when you make an enquiry or booking through our website
- When you contact us by email, telephone or other communication methods
- Through our booking and property-management platform, Lodgify
- Through third-party booking platforms such as Airbnb, where applicable
- Through booking or referral channels such as Google Vacation Rentals, where applicable
- Automatically when you use our website, including information collected through cookies and similar technologies
Where we receive personal information from another organisation, we will handle that information in accordance with applicable data protection law.
4. How we use your information
We may use your personal information to:
- Respond to enquiries
- Process and manage bookings
- Take and administer payments
- Communicate with you before, during and after your stay
- Provide check-in, access and other information relating to your booking
- Manage your stay and provide customer support
- Deal with questions, requests, complaints or other communications
- Maintain and improve our website and services
- Prevent fraud, misuse or security issues
- Meet legal, regulatory, accounting and insurance requirements
- Send marketing communications where you have given the appropriate consent or where otherwise permitted by law
We will not sell or rent your personal information to third parties.
5. Our lawful bases for processing
Depending on the circumstances, we rely on one or more of the following lawful bases under UK data protection law:
Contract: where processing your information is necessary to make or manage your booking or provide the accommodation and services you have requested.
Legal obligation: where we need to process information to comply with a legal or regulatory requirement.
Legitimate interests: where processing is necessary for the reasonable running, administration, security and improvement of our business and does not override your rights and interests.
Consent: where we ask for your specific consent, for example for certain types of marketing or non-essential cookies.
Where we rely on consent, you can withdraw that consent at any time.
6. Booking platforms and service providers
Our website and online booking facilities are provided using Lodgify. Lodgify provides technology that enables us to display our properties, manage bookings and operate our website.
We may also receive or process booking information through third-party channels, including Airbnb and Google Vacation Rentals, depending on how you make your booking.
These organisations may process personal information under their own privacy policies and terms.
We may also use other trusted service providers where necessary to operate our business, such as payment providers, website/technology providers, email providers, professional advisers and other suppliers.
We only share information where there is a legitimate reason to do so and, where applicable, under appropriate contractual or legal arrangements.
7. Payments
Where you make a payment for a booking, payment information may be processed by the relevant payment provider.
We do not normally need to retain complete payment card details ourselves.
Payment providers may process your information in accordance with their own privacy policies and terms.
8. Airbnb bookings
If you make a booking through Airbnb, some of your information will be processed by Airbnb in accordance with Airbnb's own privacy arrangements.
Airbnb provides hosts with information necessary to manage confirmed reservations, including relevant guest contact and booking information.
Information received from Airbnb may be used by Withy Meadow Retreats to administer and provide your stay.
9. Google Vacation Rentals
Our properties may be advertised through Google Vacation Rentals and similar accommodation-discovery services.
These services may direct you to our website or booking system to complete a booking. Where you subsequently provide your personal information to us, that information will be handled in accordance with this Privacy Policy.
10. Cookies
Our website may use cookies and similar technologies.
Some cookies are essential for the website and booking system to function correctly. Other cookies, such as analytics or marketing cookies, may require your consent.
Where required, we will ask for your consent before using non-essential cookies.
You can find more information about the cookies we use and how to manage them in our Cookie Policy.
The ICO advises that visitors should be told about cookies and that non-essential cookies generally require the user's agreement before they are used.
11. How long we keep your information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Booking and financial information may need to be retained for longer periods where required for accounting, tax, legal, insurance or other regulatory purposes.
When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.
12. Keeping your information secure
We take reasonable technical and organisational measures to protect your personal information from accidental loss, misuse, unauthorised access, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
13. International transfers
Some of the technology and service providers we use may process personal information outside the UK.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law and that appropriate safeguards are in place where required.
14. Your data protection rights
Depending on the circumstances, you may have rights under UK data protection law, including the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Request deletion of your personal information in certain circumstances
- Request restriction of processing in certain circumstances
- Object to certain processing
- Request portability of information where applicable
- Withdraw consent where we rely on consent to process your information
You can exercise your rights by contacting:
We may need to verify your identity before responding to certain requests.
15. Marketing
We may occasionally wish to send information about Withy Meadow Retreats, including news, offers or special promotions.
Where applicable, we will ask for your consent to receive marketing communications. You can unsubscribe or withdraw your consent at any time.
We will not require you to agree to marketing in order to make a booking.
16. Third-party websites
Our website may contain links to third-party websites, including booking platforms and social media websites.
If you follow a link to another website, that website will have its own privacy policy and terms. We are not responsible for the privacy practices of third-party websites.
17. Children's information
Our accommodation is intended to be booked by adults. We do not knowingly collect personal information from children unless it is necessary for the administration of a booking made by an adult.
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, booking arrangements, technology or legal requirements.
The latest version will always be published on this page, together with the date it was last updated.
19. Complaints
If you have concerns about how we have handled your personal information, please contact us first at:
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), if you believe your personal information has been handled unlawfully or your data protection rights have not been respected.
Further information is available from the ICO's website.
20. Contact us
If you have any questions about this Privacy Policy or how we use your personal information, please contact:
Warrington Brown Real Estate Ltd
Withy Meadow Retreats
Email: [email protected]